General Terms and Conditions of Sale

1 – DESIGNATION

These General Terms and Conditions of Sale are intended to apply to all training services provided by the VoltWork training organization.

2 – AGREEMENT / ORDER

Any order for a training service only takes effect upon receipt of the professional training agreement or the quote duly completed, stamped, and signed by the client.

In case of funding by an OPCO, the client must indicate their name, membership number, and file number on the agreement.

The individual client has a period of 14 days to exercise their right of withdrawal from an agreement concluded without having to give reasons for their decision or to bear any costs other than those provided for in articles L. 121-21-3 to L. 121-21-5 (Hamon Law)

3 – CONVOCATION

Upon receipt of the agreement, the registration is recorded. A convocation, mentioning the information relating to the session, is systematically sent to the client, who is responsible for transmitting the elements to each of the trainees.

4 – CANCELLATION CONDITIONS

Any service canceled on an initially scheduled date is considered a cancellation.

Any service postponed to an initially scheduled date is considered a postponement.

Requests for cancellations and postponements of services must be sent by e-mail (formation@voltwork.fr) or mail. Any non-written request is deemed null and void.

The cancellation or postponement fees applied are calculated as follows:

• 50% of the price within a period of 15 (fifteen) days to 6 (six) working days before the date of the in-person training.
• Any cancellation of participation or request for postponement by a beneficiary for a session within a period of 5 working days or less before the said session, will be invoiced at 100%.
• Any cancellation due to abandonment during training by the beneficiary, or their cessation for any reason whatsoever, whether or not due to their fault, will result in 100% invoicing.

These costs are not deductible from the obligation to participate in continuous professional training for the beneficiary company and cannot be subject to a request for reimbursement or funding by public or joint funds.

5 – INTERNAL REGULATIONS

All trainees undertake to comply with the VoltWork Internal Regulations. In accordance with articles R.6352-2 and R. 6352-3 et seq. of the Labor Code, the Internal Regulations apply to all trainees welcomed, even when the training action takes place in external premises made available.

6 – TRAINING AND CONFIDENTIALITY

The use of documents distributed during training is subject to law n°57-298 of March 11, 1957, prohibiting their full or partial reproduction without the consent of the VoltWork Management. All VoltWork employees are bound by a strict obligation of professional secrecy.

7 – SUBCONTRACTING

VoltWork reserves the right to use any subcontractor of its choice, for its own reasons (technical expertise, experience, geographical location, availability…). In this case, the client accepts that VoltWork may disclose the necessary information for the execution of the service to its subcontractor.

8 – PREVENTION PLAN

For any in-company training, the client must communicate their Prevention Plan / Risk Analysis, at least 5 working days before the 1st day of training. After this deadline, the action will be deemed secure.

9 – PROTECTIVE EQUIPMENT

For certain training actions, trainees must participate with their Personal Protective Equipment. Access to training may be refused to any trainee who does not have their PPE on the day of the session.

10 – PRICING

Prices are indicated in euros excluding taxes. VAT is to be added according to the tax provisions in force. Prices may also vary depending on local implementation conditions or changes in the regulatory framework of certain mandatory training courses modifying the content or duration.

11 – INVOICING

Any training started is considered due in its entirety. Following the training service, the invoice will be sent either to the client or to their OPCO.

12 – PAYMENT TERMS

Payment to be made by bank transfer or credit card. Payment is due upon receipt of invoice. No discount for early payment. In case of late payment, a penalty equal to 3 times the legal interest rate will be due (Article L 441-6, paragraph 12 of the Commercial Code). For any professional, in addition to late payment indemnities, any sum, including the deposit, not paid on its due date will automatically result in the payment of a lump sum indemnity of 40 euros for recovery costs (Art. 441-6, I al. 12 of the Commercial Code and D. 441-5 ibidem).

13 – DISPUTES

In the event of a dispute relating to the “interpretation of these General Terms and Conditions of Sale or” a training agreement, an amicable settlement should be considered between the parties. Failing an agreement, the competent court will be that designated by the procedural rules in force on the day of the dispute.